If you’re like me, your smartphone has changed the way you do just about everything, including ordering food at your restaurant of choice.
If you think about it, before the pandemic hit, mobile ordering was an “extra”-—a bonus to offer customers. But when the pandemic hit last spring, mobile ordering became essential—the only safe way to order with little to no human contact.
Mobile ordering has tremendously impacted the restaurant industry and will continue throughout 2021. Here’s what experts expect to see as the year unfolds:
The pandemic has changed customer behavior, and once those changes take hold, they’re unlikely to unravel anytime soon—especially as customers enjoy the convenience, value, and safety of trends like mobile ordering.
As always, let me know if you have questions about these seemingly “here-to-stay” developments. I’m here to help you and your business adjust in any way I can.
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